Free delivery on orders above ₹499 · Chocolate ships with cool-packs in summer
CandyFlow

Refund & Return Policy

Last updated: 12 July 2026

Because we sell food alongside tools, our policy has two sets of rules — one for edible items and one for everything else. Both are built on the same idea: if we got it wrong, we fix it fast.

1. Damaged, defective, or wrong items on arrival

  • Report within 48 hours of delivery with a photo of the item and packaging to support@candyflow.shop or on WhatsApp.
  • This includes melted or heat-damaged chocolate despite our cool-pack shipping — photograph it as received and we’ll replace it free.
  • We ship a free replacement, or refund you in full if you prefer — your choice. You never pay return shipping for our mistakes.

2. The freshness promise (edible items)

  • Every edible product ships sealed and well within its printed best-before date. If anything arrives with a short or passed date, that’s an automatic free replacement.
  • Mild cosmetic bloom on chocolate (grey streaks from temperature swings) is safe and fixes itself when melted or tempered — but if you’re unhappy with how any edible arrived, tell us within 48 hours and we’ll make it right.

3. Change of mind

  • Non-edible items (bakeware, tools, packaging, moulds): unused, in original packaging, returnable within 7 days of delivery. Return shipping is borne by the customer or deducted from the refund if we arrange pickup.
  • Edible items (chocolate, ingredients, premixes, sprinkles, candy supplies): for food-safety reasons these cannot be returned once shipped, whether opened or not — unless damaged or defective as covered above.
  • Kits and hampers follow the stricter rule of their contents: the edible parts are non-returnable, so kits can only be returned if unopened and unused, within 7 days.

Refund method and timeline

  • Approved refunds are issued within 7 working days of approval.
  • COD orders are refunded to your UPI ID or bank account; prepaid orders to the original payment method.
  • We’ll confirm every refund by SMS/WhatsApp/email once processed.

Cancellations

  • You can cancel any order free of charge before dispatch by phone, WhatsApp, or email.
  • Once dispatched, an order can no longer be cancelled; the rules above apply after delivery.

How to raise a claim

  1. Email support@candyflow.shop or call +91 77570 79196 with your order ID.
  2. Attach photos where relevant (damage, packaging, dates).
  3. We respond within 2 working days with the resolution.